Refund policy

Refund Policy

Saks Trade Store

14-day refund guarantee: If your product arrives damaged, defective or not as described, you can request a refund within 14 days of delivery.

When you can get a refund

  • The product is damaged, broken or faulty.
  • You received the wrong item, size or color.
  • The product is significantly different from its description.

When refunds don't apply

  • Requests made more than 14 days after delivery.
  • Damage caused by misuse, accidents or normal wear.
  • Change of mind when the product has no problem.

How to request a refund

  1. Email us at [YOUR EMAIL] within 14 days of receiving your order.
  2. Include your order number and clear photos or a short video of the problem.
  3. Our team will review your request and reply within 2–3 business days.

How refunds are paid

Once your request is approved, we will refund you to your original payment method. Refunds usually take 5–10 business days to show in your account, depending on your bank. If we ask you to return the item, we will cover the return shipping cost for faulty or incorrect products.